Can a buyer cancel an order on eBay?

Buyers can request a cancellation, but generally only sellers can cancel an order. eBay encourages sellers to accept a buyer's cancellation request as long as they haven't yet shipped the item. The item is out of stock (this will result in a transaction defect and affect your performance and Seller Level)

How do I cancel a sale on eBay?

Find the order – Go to My eBay > Sold and locate the order the buyer wants to cancel. Choose “Cancel order” – Click the “More actions” dropdown and select “Cancel order”. Pick a cancellation reason – Choose the reason from the provided options that best fits. Confirm cancellation – Double check details and click “Submit” to confirm.

How do I cancel an eBay order with a buyer's address?

The “Issue with buyer's address” reason is no longer available to sellers when canceling orders for items sold through Authenticity Guarantee or eBay international standard delivery programs. In Seller Hub, go to Orders; or in My eBay, go to Sold. Find the order you want to cancel. From More actions select Cancel order.

Can a buyer cancel an order?

Buyers can request a cancellation, but generally only sellers can cancel an order. We encourage sellers to accept a buyer's cancellation request as long as they haven't yet shipped the item. Need more information about how to cancel an order? The item is out of stock (this will result in a transaction defect)